Shipping & returns


Shipping information :

  • Currently we provide shipping to North America and Europe.
  • You will receive a shipping notification email with a tracking code as soon as your order ships.
  • Processing time: all orders are sent to our manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders which takes an additional 2–3 days.
  • Shipping time: this refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 7–16 business days. US orders are shipped by a US Postal Service center. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination within the U.S but can take longer from time to time.

 Return policy : 

  • We do not provide exchanges.
  • Returns must be made within 21 days of receiving the items. Send us an email at info@chicaffair.net and we'll provide you with the details and return address. The shipping costs to return your items is payable by you and we unfortunately cannot reimburse this. Don’t forget to obtain and keep your postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.